Our Commitment
We are committed to supporting our clients and our service is committed to providing at the highest standard. We welcome feedback as we continually improve the experience for our customers.
How to Give Feedback
If you would like to provide feedbacks, please email support@sevillahomes.co.uk
Your feedback will be acknowledged and forwarded to the relevant case handler and Business Manager.
How to Make a Complaint
If you have a complaint, please get in touch with our Customer Care Team:
Email: support@sevillahomes.co.uk
What Happens Next
Acknowledgement – We will acknowledge your complaint within 3 working days.
Investigation – We may request further information if needed.
Response – We aim to resolve your complaint within 14 working days from receiving all relevant information.
If You’re Not Satisfied
If you are unhappy with our response, you may request that your complaint be reviewed by a Director.
Continuous Improvement
All complaints and feedback are recorded, reviewed, and used to help us improve our services.
Sevilla Property Solutions is a member of The Property Investors Mediation Service (PIMS) – providing redress and mediation services.
